Clear terms for using Nestora Furniture online.

These Terms govern your access to the Nestora Furniture website, including product browsing, saved selections, checkout requests, contact forms, account features, testimonials, and communications that begin through the website.

Please read before using this website.

By browsing the website, creating an account, adding products to a cart, submitting a checkout request, sending an inquiry, or uploading a testimonial, you agree to these Terms. If you do not agree, do not use the website.

These Terms do not replace a written quotation, invoice, sales order, project agreement, warranty note, or delivery confirmation issued by Nestora for a specific purchase.

Website Use And Accounts

You may use this website for lawful personal, business, and project inquiry purposes related to Nestora Furniture products and services.
You are responsible for the accuracy of information you submit and for keeping your account credentials private if you create an account.
Do not submit false order, payment, delivery, or contact information.
Do not attempt to interfere with the website, security controls, checkout flow, or user accounts.
Do not copy, scrape, resell, or misuse website content, product data, images, or account features.

Product Information And Availability

Product images, finishes, colors, dimensions, prices, and descriptions are provided to help you evaluate furniture before speaking with Nestora.
We try to keep information accurate, but display colors, natural materials, product proportions, availability, and pricing can vary. Nestora may correct errors or update products at any time.
Dimensions and finishes should be confirmed before purchase or production.
Product availability is not guaranteed until Nestora confirms your order.
Custom sizes, materials, upholstery, delivery, and installation may change the final quote.

Orders, Inquiries, And WhatsApp Checkout

Adding an item to your cart, submitting a checkout form, sending a contact inquiry, or opening a WhatsApp message starts a request. It does not create a completed sale by itself.
An order is accepted only when Nestora confirms the product, quantity, price, finish, delivery scope, installation scope, and payment terms through WhatsApp, email, phone, invoice, or another written confirmation.
Nestora may refuse or cancel a request if an item is unavailable, a price or description is incorrect, payment cannot be verified, delivery is not practical, or the request appears fraudulent.
If a written quotation, invoice, sales order, or project agreement conflicts with these Terms for a specific order, the written order document controls for that order.

Pricing, Payments, And Deposits

Unless stated otherwise, prices shown or quoted by Nestora are in Pakistani Rupees. Delivery, installation, taxes, handling, storage, custom work, and site-specific charges may be quoted separately.
Nestora may require a deposit or full payment before reserving inventory, starting production, ordering materials, dispatching products, or scheduling installation.
Production and delivery timelines may begin only after required payment has cleared.
Late payment, failed payment, or incomplete billing information may delay or cancel an order.
Payment instructions shared outside this website should be verified with Nestora before sending funds.

Custom And Made-To-Order Furniture

For custom, made-to-order, altered, or specially sourced furniture, you are responsible for reviewing measurements, finishes, fabrics, colors, hardware, access requirements, and written specifications before approval.
Once approved, reserved, or moved into production, custom and made-to-order items may not be cancellable or returnable except for a confirmed defect, confirmed transit damage, or a right required by applicable law.
Natural wood, stone, fabric, leather, metal, and handmade finishes may have acceptable variation.
Screen colors and showroom samples may not exactly match final materials.
Room measurements, lift access, stair access, doorway width, and site conditions should be checked before production or delivery.

Delivery, Access, And Installation

Delivery and installation dates are estimates unless Nestora confirms otherwise in writing. Material availability, production queues, transport, weather, access limits, site readiness, and payment status can affect timing.
You are responsible for providing an accurate address, reachable phone number, parking or loading access, safe entry path, and a ready site for delivery or installation.
Additional charges may apply for stairs, long carry distances, rescheduling, storage, failed delivery attempts, or difficult access.
Please inspect products on delivery and report visible damage, missing items, or installation issues promptly with photos where possible.
Nestora is not responsible for delays caused by inaccurate information, inaccessible premises, unsafe site conditions, or third-party building restrictions.

Returns, Cancellations, And Support

Return and cancellation eligibility depends on the product type, order status, payment status, item condition, delivery status, and whether the item was custom, altered, assembled, installed, or specially sourced.
Contact Nestora before returning any item. Unauthorized returns, used products, damaged products, installed products, and custom orders may not be accepted unless Nestora confirms otherwise or applicable law requires it.
Approved refunds, replacements, repairs, or store credits may be subject to inspection and reasonable deductions.
Damage claims should include order details, photos, and a clear description of the issue.
Support requests can be handled by phone, email, WhatsApp, or another channel Nestora confirms.

Testimonials, Photos, And User Content

If you submit a testimonial, review, image, project photo, message, or other content, you confirm that you have the right to share it with Nestora.
You allow Nestora to review, edit for clarity or length, display, reproduce, and use submitted content in connection with the website, products, social channels, portfolio, and marketing materials.
Do not submit private information, offensive material, unlawful content, or content that infringes another person's rights.
Nestora may decline, remove, or edit user content at its discretion.
You remain responsible for the content you submit.

Privacy And Communications

When you submit forms, create an account, place a checkout request, upload a testimonial, or contact Nestora, you provide information that may be used to respond, manage accounts, process orders, coordinate delivery, provide support, and improve services.
Nestora may communicate with you by email, phone, WhatsApp, or other contact details you provide. Third-party services such as WhatsApp, email providers, authentication providers, analytics providers, and payment or logistics partners may apply their own terms and privacy practices.

Disclaimers, Liability, And Changes

The website is provided on an as-is and as-available basis. Nestora makes reasonable efforts to keep the website useful and accurate, but does not promise that every feature, price, description, image, or availability status will always be complete, current, uninterrupted, or error-free.
To the fullest extent permitted by applicable law, Nestora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, delayed communication, product display differences, third-party services, or unavailable features.
Nothing in these Terms limits liability that cannot legally be limited. Nestora may update these Terms at any time by posting a revised version on this page.

Contact

Need help with these Terms?

Send order questions, cancellation requests, damage reports, or legal notices to Nestora using one of the contact options below.

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